information and FAQ for inflatable and concessions

Once you place your deposit it is not refundable but can be used at a later date. Please email or text before placing your order for any questions or concerns.  (if weather conditions are unsafe you will receive your full deposit back)

If Playful Party Rentals need to cancel due to steady rain or high winds  for the day of your party we will refund your deposit. If it is on and off mist we leave it up to the customer. We provide a tarp to be placed over the deflated bounce house by the customer to protect it from getting wet. We reserve the right to cancel for unsafe weather conditions.

If winds are above 15 mph customers need to have people exit the bounce house and deflate unit immediately until wide subside.

Silly string damages the bounce houses.  If this happens you will be responsible for the damages on the units.

Can I remove the unit once it is installed?  No, for safety precautions the unit needs to stay where our employees install the unit.  Our employees are trained on how to properly install a bounce house.

Can adults and children bounce in the bounce house together?  No,  this is unsafe.  An adult can fall on a child and cause the child to get injured.

Can my 10 year old bounce with my 2 year old?  No,  This is unsafe because the older child can fall on the younger child and cause the younger child to get injured. 

What do I need to do when Playful Party Rentals arrives?  We have you sign our waiver and go over the safety and rules of the bounce houses.  

What payment does Playful Party Rentals accept? We take the balance do at the time of delivery.  Cash or charge only, sorry no checks. If you charge the balance due on a credit card a 3.5% charge will apply to amount due.

How far from a power outlet can I put the bounce house?  We provide the proper extension cords for the bounce house.  The blower has a 25 ft cord and we can provide up to a 100 ft extension cord.

When do you set up?  We will call a day or two ahead of the rental to confirm and give you a 3 hour window for delivery. We will guarantee the unit is set up at least a hour before your party. 

Can we see the waiver?  Yes the waiver is on our website.  If you have any questions please contact us.

Do you set up the unit?  Yes the company will set up and take down.  This is included in the price.